21. Where do I notate my special dietary needs?
Log into your Cloud 9 Account and update the “Dietary Requests” box. Read More
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22. What payment methods are accepted?
The initial deposit must be paid by credit card at the time of booking. Panic en la Playa accepts major credit cards including Visa, MasterCard, Discover, and American Express. You can also enroll in our ACH Program and use a bank account for automatic payments. Cashier’s checks and money orders are… Read More
23. Does Panic en la Playa automatically charge my credit card on the payment dates?
We will ONLY automatically charge the credit card on file if you opt in to automatic billing. If you select manual payments, it is your responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to reservations that do not meet the payment… Read More
24. Can I still participate in automatic billing if I don’t have a Credit Card?
Anyone with a bank account can participate in the ACH automatic billing program. Just fill out the form HERE and we will take care of the rest!… Read More
25. How do I make a payment?
Panic en la Playa offers three payment options: pay in full, automatic billing, and manual payments. During the reservation process you will choose which option works best for you. You can opt in to automatic billing and let us take care of everything or opt out and choose to make… Read More
26. How do I update the card on file for my payments?
If you are on automatic billing, contact the Travel Team PRIOR to the payment date with your new card details. If you are on manual payments, you are able to submit a payment through your Cloud 9 Account using the new card number. Read More
27. Are reservations transferable or can I change my guest?
Yes. Please click HERE to review name change fees, procedures, and deadlines. Read More
28. What if I can no longer attend?
Please refer to our Cancellation Policy. It is always a great idea to purchase travel insurance to protect yourself from the unexpected. Click HERE to receive a quote for your reservation. You can also do a name change and transfer your reservation to someone else. Check out more details… Read More