11. I have a friend on another reservation and we both want to do the extra night.
No problem. Contact the Cloud 9 Travel Team to make your arrangements. Read More
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12. Are there any additional fees?
There is a $45 ticketing fee in addition to the per person price that is listed. This will be calculated into the total cost of your reservation. Read More
13. Am I able to change my room type?
Panic en la Playa does not allow for any room downgrades. However, you can upgrade your room if there is any availability. Read More
14. The room type I wanted is unavailable…
Book your next best option and contact the Travel Team to be placed on an upgrade list. Read More
15. Can I increase the occupancy of my room after booking?
Yes, depending on your room type. Contact the Travel Team for help. Read More
16. Are there any ADA accessible suites at Panic en la Playa?
There are accessible rooms, but please be sure to notate all of your mobility and and medical conditions in your Cloud 9 Account so we can properly relay this information directly to the resort. Accessible rooms are only available in the Deluxe Gold with King bed category and do not… Read More
17. Does the Hard Rock offer wheelchairs or scooters?
No, however you can rent a wheelchair or scooter to be delivered to the resort by reaching out to Playa Mobility. Read More
18. Can I make a room location request?
In the spirit of fairness to all guests, Panic en la Playa and Hard Rock Hotel Riviera Maya DO NOT take room location requests. Read More
19. Is it possible to have a room close to my friends?
You may request to be roomed close to friends by having the lead guests of the reservations all copied onto an email that states the reservation numbers and names. This is strictly a request and not a guarantee, but every effort will be taken to make it possible. Please be… Read More
20. Does my Concert Courtyard Suite guarantee a view of the stage?
No. These suites are great for being footsteps away from all the action, but views of the stage are not guaranteed. Read More